FAQs

Your best stainless steel partner —hailusi

The following are all our product and service issues.

  • We’re never late

  • 12-hour online response

  • Satisfaction Guaranteed

  • Visit our website.
  • Be free to contact us for a quotation
  • Send items to our Email or Whatsapp and proceed to checkout.

Can I place an order by phone?Yes, you can. Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM. Give us a call during these hours to place your order.

No, there are no minimum order requirements. Feel free to order anything from a single screw to a thousand items.

For orders, we accept cash, Visa, and Alipay. For delivery orders, we currently only accept Visa and Alipay.

Orders generally require a lead time of 30–45 days after confirmation. The exact lead time will depend on current inventory availability.

Taxes and shipping costs are not included in the posted prices. An estimated tax will be added to the final amount when you place your order. The exact tax amount and shipping cost will be confirmed via email or text after your order is processed.

Once an order is placed, changes or cancellations can only be accommodated before the order is processed. Please contact us as soon as possible if you need to make any adjustments.

We ship throughout around the world. Shipping costs apply to delivery orders. Please contact us for an estimated shipping cost.

You can change your delivery address by emailing us at saleryan@hailusimetal.com or calling us at +86 13726338926 for order. Note that address changes cannot be made once the order has been shipped.

Shipping costs depend on the weight, size, and destination of your order. For an estimated shipping cost, please contact us.

Delivery times vary based on location. We will tell you the time when you order.

Tracking information will be provided via email and Order History page of your account once your order is shipped. You can use this information to monitor your shipment’s progress

Yes, we offer detailed drawings for individual products showing dimensions and structure. view PDF drawings on the product page. If a drawing is not available, email us at saleryan@hailusimetal.com and we will provide it.

The required railing fittings depend on your project’s specific needs, including material, style, and goals. If you’re unsure, contact us via email or phone, and our technical support team will assist you in determining the right fittings.

Yes, you can install the railing yourself. We provide installation guides with your railing hardware and glass kit. For any assistance, contact our customer support team at +86 18029331060 or email us at golsourryan@gmail, and we will be happy to help.

articles from the workshop

Latest hailusi news

  • Metal Line Stainless Steel Spiral Staircase In Australia

    2020.8.16 Australia Crafted for the discerning Australian homeowner, our Metal Line Stainless Steel Spiral Staircase fuses modern design, structural integrity, and space-saving elegance. Premium Materials: High-grade stainless steel construction ensures lasting durability and corrosion resistance, even in Australia’s diverse

  • Bracket And Railig System In Canada

    2020.11.16 Canada Crafted for the discerning Canadian homeowner, our Bracket and Glass Railing System fuses modern design, structural integrity, and timeless elegance.Premium Materials: High-grade stainless steel brackets and clear tempered glass ensure lasting durability and corrosion resistance, even in Canada’s diverse climates.Sleek

  • Mono Stringer Stairs System In Jakarta

    2021.9.20 Jakarta Crafted for the discerning Jakarta homeowner, our Mono Stringer Stairs System fuses modern design, structural integrity, and space-saving elegance. Premium Materials: High-grade stainless steel stringer and solid wooden treads ensure lasting durability and resistance to Jakarta’s tropical climate. Sleek Aesthetics: